The United Bank of Africa (UBA) has introduced its latest mobile banking application to create ripples in the digital banking sector and deliver top-notch customer services.
In a statement, UBA’s group head, Kayode Ishola stated that along with the cards catering specific needs like operating and blocking, requesting or viewing new cards from the app, the app gives options to the customers on how, what they want, and in the ways, they want it.
The new mobile application is the customer’s personal finance manager that’s built with a distinctive user interface (UI) all set to change the face of banking, he added. The application changes the engagement from being channel-based to platform-based.
Further, UBA has worked on the observation on consumer behavior and addressing the needs of customers via the Omni channel platform and their open digital platform with built-in interactive lifestyle services and seamless user interface.
The application runs synchronously in 20 countries of UBA’s operation and can speak to each, stated UBA’s head, SME Banking, Sampson Aneke. The intermingling of different languages and cultures are aligned to the specific needs and regulation of the said country.
