Reve Chat is facilitating access to information for inhabitants of Mexico while protecting their data with its AI-enabled chatbot, underlining Bangladeshi tech commerce’s growing dominance in the global markets.
Reve Chat established Cavinai for the National Institute of Transparency with access to information and protection of personal data (INAI) via an autonomous body of the Mexican government.
The group CEO at Reve Group, M Rezaul Hassan, stated that their local talent developed the chatbot.
He said that Reve Chat could answer complex questions asked by inhabitants and provide them with fast support. In addition, the residents of the North American country can access information from the INAI’s website and over WhatsApp.
He added that the government authority seeks to ease communication with the inhabitants using the latest technology as they have proved the effectiveness of the technology in different countries.
Cavinai is a new tool to facilitate access and direct communication with the inhabitants.
The main motive of the bot is to assist its inhabitants with necessary information and guidance related to transparency and security.
Relatively, 96.87 million internet users in the country can avail of the service by simply using a smartphone or a computer.
The bot handled more than 4,000 unique sessions in the first 30 days of deployment. And apart from these queries, 13 per cent have been made over WhatsApp.
Reve Chatbots make use of AI technology
Chatbots are automated computer programs that simulate and process human conversation- either spoken or written- by offering customers a more personalised way to access information. The key takeaway is that they use machine learning. AI assists in understanding requests or queries and articulating an accurate response of the users based on the conversation framework via websites, mobile apps, messaging apps, or the telephone.
Reve Group entered the telecommunication and technology business in 2003. The group is headquartered in Singapore. In addition, the firm has development centres in Bangladesh and India and a branch office in Hong Kong. The group launched Reve Chat in 2015 against the business process automation framework, swelling globally with artificial intelligence-driven technology that replaces traditional call centres.
Chatbot virtual assistants are becoming progressively prevalent among users in business-to-consumer (B2C) and business-to-business (B2B) environments.
According to Straits Research, a market research organisation specialising in research and analytics, the global chatbot market was worth USD 526 million in 2021. It is projected to range at USD 3.6 billion by 2030, with a compound annual growth (CAGR) rate of 23.9 per cent during the forecast period of 2022-2030.
Reve’s chatbot can be integrated with websites, WhatsApp, Viber, and Facebook Messenger, and local talent with expertise in machine learning and artificial intelligence are evolving these tools.
Reve Chat primarily started with live chat services with local clients such as Othoba, Rokomari, Transcom Digital, Grameenphone, and Southeast Bank.
In May 2021, LankaBangla Finance Limited launched Shikha chatbot, a virtual assistant developed by the firm to offer customers faster, improved, and more convenient services.
Reve Chat is also receiving many orders from international clients.
It has so far developed chatbots for many global clients, including the Commercial Bank of Kuwait, Canadian Hearing Services, Telecom Networks Malawi, South America’s leading transportation company Beat, India’s Coolwinks and Public Gold Malaysia, among others.
It recently secured a big deal with one of India’s largest e-Learning platforms, iNeuron.ai.
The group CEO, Hassan, said modern organisations were now using intelligent AI-enabled chatbots to communicate with their audiences. However, government organisations were not exempted. He stated that they are also creating smart decisions in choosing smart technologies for better communication with the inhabitants.
He elucidated that they recently developed a chatbot for one of the world’s largest financial organisations and will be launched soon.