We are in a highly technology-driven world in which there is a great demand for automation and virtual assistance in the Healthcare Industry. There is an ever-growing need for mobile health applications to deliver a superior customer experience. Several initiatives are underway to boost the acceptance of Artificial-Intelligence based Chatbots that hold the potential to provide better and more personalized healthcare services.
The healthcare industry is turning to chatbots to automate repetitive tasks. Chatbot designing and development processes based on the best practice meant to help the healthcare industry offer the full potential of services and achieve targeted goals. There will be a nearly 50% reduction in the total cost of treatment and, about a 30-40% improvement in outcomes will be achieved through the use of AI-driven bots in hospitals.
Cloud-based technologies are positioning healthcare firmly in the digital landscape. These cloud-based technologies simplify the development process of chatbots and also offer data storage capabilities. They also help integrate with multiple channels and provide flexibility in services. The AI software-based chatbots can understand the patients’ intent, even if the questions get asked differently. They are intelligent and have a great potential to deliver accurate answers. The software services market will dominate the global healthcare chatbots segment by offering varied capabilities to save costs and resources.
Mediktor is a symptom-checker and is the world’s most accurate and advanced bot used for pre-diagnosis and decision-making support. It is an AI-based solution that can easily interact with the end-users. The chatbots in the healthcare industry are assisting hospitals in many ways and are offering services to the patients, such as appointment scheduling and even providing medical guidance.
The market is witnessing an increase in regional and global players vying to offer chatbot services in the healthcare industry. The chatbot development industry is highly competitive. The players who already have a strong foothold in the market offer their products at substantially low prices to end-users without any service differentiation. In the global market, the key contributors offering software services are Europe, APAC and, North America. Some of the noteworthy players in the healthcare chatbots market are Ada Health, Baidu, Babylon, Buoy Health, GYANT, Infermedica, HealthTap, PACT Care, Your.MD and Sensely.